Refund policy

Scentisan Return and Refund Policy

At Scentisan, we are committed to providing high-quality fragrance products and ensuring our customers are delighted with their purchases. Your satisfaction is our top priority, and we stand by our products with the following return and refund policy:

Eligibility for Returns or Replacements

  1. Damaged Products: If your product arrives damaged due to transit, please contact us within 7 days of receipt. We will replace the damaged item at no additional cost, including covering the replacement shipping charges.

  2. Dissatisfaction with Product: If you are not satisfied with your purchase for any reason, we will replace the product free of charge, subject to the conditions below:

    • This policy is intended to ensure your satisfaction, but we reserve the right to limit replacements to one per product per customer.

    • Customers who repeatedly request replacements without reasonable cause may have their requests denied at our discretion. 

Limitations and Exclusions

  • Shipping Charges: While we will cover the cost of replacement shipping for damaged products, customers are responsible for shipping charges for all other replacement orders.

  • Non-Returnable Items: Products that have been heavily used, altered, or customized are not eligible for returns or replacements unless there is a defect.

  • Timeframe: Requests for returns or replacements must be made within 30 days of purchase.

Process for Returns and Replacements

  1. Contact Us: Reach out to our customer support team at support@scentisan.com with your order number and details about the issue.

  2. Verification: Provide photos or other evidence of the issue, if applicable.

  3. Resolution: Once your request is approved, we will process the return or replacement promptly.

Our Brand Promise

At Scentisan, we believe in delighting our customers and building trust. We are dedicated to ensuring you love our products. If you find yourself disappointed, we will work with you to make it right, as your satisfaction is the essence of our brand.

For further questions, please contact our customer support team. We appreciate your trust in Scentisan and look forward to serving you!